Terms and Conditions

These Terms and Conditions apply to the purchase through an online ordering application for the dispensing of ISIC, IYTC or ITIC cards (hereinafter “Goods” or “Products”), operated by NNS SINGAPORE HOLDINGS PTE LTD, which is a private company limited by shares. Registered office: STA Travel, Singapore Management University (SMU), 70 Stamford Road #B1-46 Li Ka Shing Library Building S178901. Company registration no. 201133620D216 (hereinafter referred to as the “Seller”).
E-mail: info@isic.com.sg

Please read these Terms and Conditions carefully. Your use of this Site constitutes acceptance of these Terms and Conditions, without your acceptance you will not be able to proceed with the ordering of Products. If you do not accept these Terms and Conditions then you may not use this Site. All contractual relationships between the Seller and the customer (hereinafter “Card Applicant”) are made in accordance with the laws of The Republic of Singapore

I. Purchase Contract

The purchase contract, which is realized through the sale of goods, shall be confirmed by online orders and the dispensing of one or more of the products (ISIC/IYTC/ITIC). A confirmation is sent by electronic order form by sending a control email delivered to a specified email address.
Confirmation of the order granting permission to these business Conditions gives the Card Applicant’s consent to their contents.

II. Conditions for issuing ISIC/IYTC/ITIC cards – Section II

Eligibility is defined by the international rules for supplying ISIC/IYTC/ITIC ID cards set by the ISIC Association. The Card Applicant hereby declares that he/she satisfies the Conditions for issuing cards ordered, as specified in these general Terms and Conditions.

Card Ordering
Card Applicant eligibility constitutes meeting the following Conditions:

In the case of an ISIC application:

That the student is a student in full-time education at an Educational Institution recognised by the Ministry of Education, Singapore.

In the case of an IYTC application:

That the Applicant is no more than 29 years of age when submitting their application, the latest day being the day before the Applicant turns 30.

In the case of an ITIC application:

That the teacher is in full-time employment at an Educational Institution recognised by the Ministry of Education, Singapore.

Validity:

ISIC Validity: 12 months from the month of issue

IYTC Validity: 12 months from the month of issue

ITIC Validity: 12 months from the month of issue

An identification document certifying the age of the Applicant (ID / passport – proof of age) which is part of the application form on the ISIC/IYTC/ITIC, is required. Any photograph or scan of an identification document must be legible.

Documentation must contain all of the following required elements: the Card Applicants name and surname, their date of birth and address, in addition to the proof of eligibility requirements.

Checking entitlement to ISIC/IYTC/ITIC cards:

The Seller reserves the right to control the application of the Card Applicant ordering the Product in accordance with the Conditions set forth in this Section II.

If on review of entitlement to any Product the Seller detects irregularities and / or inconsistencies between the order and documented evidence, or inconsistencies with the Applicant’s status, the Seller reserves the right to refuse the respective card application.

In the event that the Card Applicant provides misleading, false or otherwise contradictory information that could lead to an unauthorized card, the Seller is entitled to reimbursement of the costs associated with processing of orders.

III. Procedure for online ordering of Products

Ordering Procedure for the ISIC card:

  • The Card Applicant selects an education institution from the list provided.
  • In case the institution is not listed, the Card Applicant is entitled to fill in the Institution´s full Name.
  • The Card Applicant must then fill in their full name, mailing address, date of birth, email address and contact telephone or mobile number.
  • The Card Applicant must then upload a scanned identification document certifying the age of the Student – such as an ID card, Passport or Driver’s license.
  • The Card Applicant must upload a scanned letter from the school/polytechnic/university or matriculation card or an application form signed and stamped by the principal or registrar of the school/Educational Institution, to confirm that the Applicant is a full-time student.
  • The Card Applicant must upload a scanned identification photo (max size 1000 KB).
  • To verify that the order has been completed the Card Applicant must agree to the Terms and Conditions and respond to one or two screening questions, which are used for internal research into the cards.

Ordering Procedure for the IYTC card:

The Card Applicant must fill in their full name, mailing address, date of birth, email address and contact telephone or mobile number.

  • The Card Applicant must upload a scanned identification document certifying the age of the Applicant – ID / passport, drivers license (proof of age)
  • The Card Applicant must upload a scanned identification photo (max size 1000 KB).
  • To verify that the order has been completed the Applicant must agree to the Terms and Conditions and respond to one or two screening questions, which are used for internal research into the cards.

Ordering Procedure for the ITIC card:

  • The Card Applicant selects an education institution from the list provided.
  • In case the institution is not listed, the Card Applicant is entitled to fill in the institution´s full Name.
  • The Card Applicant must then fill in their full name, mailing address, date of birth, email address and contact telephone or mobile number.
  • The Card Applicant must then upload a scanned identification document certifying the age of the Card Applicant – such as an ID card, Passport or Drivers license.
  • The Card Applicant must upload a scanned letter from the school/polytechnic/university signed and stamped by the principal or registrar of the school/Educational Institution, to confirm that the Applicant is a full-time Teacher.
  • The Card Applicant must upload a scanned identification photo (max size 1000 KB).
  • To verify that the order has been completed the Card Applicant must agree to the Terms and Conditions and respond to one or two screening questions, which are used for internal research into the cards.

Card Applicants must check and confirm the electronic form has been completed correctly. Based on this confirmation the Card Applicant receives an automatically generated email (sent to the contact email address as stated by the Card Applicant) which requires the Card Applicant to reconfirm the order. By clicking on the link provided the Card Applicant will receive an additional email confirming that their order is complete.

IV. Order cancellation, withdrawal

Confirmed orders can be cancelled before dispatch by sending an e-mail addressed to info@isic.com.sg (for order cancellation, the Card Applicant must provide their full name, order number, date of birth).

If the Card Applicant leaves the process idle at any point before payment for more than 10 working days, the application will be considered as withdrawn.

Refunds will be given if the card has not yet been printed, with an administration fee of $10 deducted. No refund is possible once the respective card is printed.

V. Conditions of delivery

Correctly ordered ISIC/IYTC/ITIC cards will be sent to the Card Applicant within maximum 7 working days from the date of confirmation of application. The Seller is responsible for the goods until the dispatch to the Card Applicant.

The card Applicant is obliged to sign by hand the card sent to the designated signature field on the back of the card.

The Card Applicant is not charged any costs for delivery cards (e.g. postage).

VI. Payment Terms

The current purchase price for ISIC, IYTC and ITIC cards is $25, payment is due in full prior to dispatch.

The Applicant can select between two payment options:

a) Online Payment
Online payments can be made by Visa and MasterCard only. Diners Club and American Express are not accepted.

b) Bank Transfer
After selecting Bank Transfer as a payment method, the Card Applicant will be asked to transfer the purchase price of $25 to the bank account of the Seller identifying his / her payment with the order number received to Applicant´s e-mail address.

The Sellers Account number: 003-917097-1

Bank Name: DBS Bank Ltd

Account Typr: Current Account

Bank Address: 6 Shenton Way, DBS Building Tower 2, S(068809)

Bank SWIFT Code: DBSSSGSG,

Bank Code: 7171, Bank Branch Code: 003

Card Applicants must ensure they have correctly completed all the sections of the online application form. In the case of an error being made, and then transferred to your printed card – an administrative fee of $10 will be charged to cover the additional costs incurred in printing an additional card for you.

VII. Warranty and Claims

The warranty begins on the day of receipt of the product by cardholder. The card is warranted for the duration of the expiry printed on the card. The Seller is responsible for all product defects, on receipt by the cardholder or that appear during the warranty period. Defects caused by rough handling or mechanical damage shall remain the responsibility of the cardholder. A complaint can be exercised only in writing by sending an email to the above-mentioned contact address of the Seller. The Complaint Protocol (confirmation that the buyer has the right to apply, the contents of the claim, what manner of handling complaints and terms for the settlement of the claim) is sent to the Applicant by e-mail immediately after receipt of the complaint.

Claims, including defects, will be resolved without delay, within 14 calendar days from the date of claim, unless the Seller and the student agree otherwise.

VIII. Consent to the processing of personal data and sending commercial communications by e-mail:

The Applicant hereby gives consent, to the processing of my personal data to the extent specified in the order form and in a scanned copy of the request for a card, including photographs and copies of ID card or other identification card, for verification purposes (i.e. age verification on the Applicant’s age to 30 years of age or full-time status of both a student or a teacher in any case, which is a prerequisite for drawing discounts and benefits), for the purpose of carrying out orders and delivery of cards ordered, orders for archival purposes, and for accounting, audit, business and marketing purposes within the business and also for providing such personal data to third parties cooperating in providing discounts or benefits to holders of ISIC/IYTC/ITIC cards, or otherwise cooperating with the authorities to provide such discounts or benefits, for verification, registration, inspection, sales and marketing purposes associated with the provision of discounts and benefits to holders of ISIC/IYTC/ITIC cards, or for the purpose of monitoring compliance with Conditions of cooperation between administrations and third parties in connection with the provision of discounts and benefits to holders of ISIC/IYTC/ITIC cards, all for the duration of the purpose of processing personal data , i.e. for an indefinite period, including the period after the expiry of the ISIC/IYTC/ITIC cards. This consent can be withdrawn at any time by written notification to the Seller.

Further to impart consent to certain Information Society Services, as amended, administrators are allowed to the use the Applicant’s e-mail address for sending commercial communications relating to the benefits and services granted by the cards, and especially business communications relating to benefits and discounts for ISIC/IYTC/ITIC card holders, for cultural and promotional events organized to promote the use of these cards, offers from organizations cooperating with the authorities designated for holders of these cards (mobile operators, banks, discounts and benefits, etc.) . Permission to send commercial messages may be withdrawn at any time by written notification to the Seller.

The Applicant hereby understands and agrees that his/her personal data in the above-mentioned range, for the purpose above and beyond the above mentioned period can be processed by an authorized staff manager, possibly through cooperating third parties or external contractors processors and that his/her personal data will be centrally processed for the above verification purposes by ISIC/IYTC/ITIC Global Office (IGO), headquartered Store Kongensgade 40H, DK1264 Copenhagen K, Denmark, and business address Keizersgracht 174-176, 1016 DW Amsterdam, The Netherlands, which is a service company of the Danish NGO ISIC Association providing benefits and discounts for students, teachers and youth, and this purpose is disseminated and made accessible to third parties in countries with different legal regime of protection of personal data.

Privacy Statement
Seller and your personal data
The following is the Seller ‘s Privacy Statement. It sets out how we deal with your personal data. If you have any queries about this statement, please contact us by email info@isic.com.sg

PRIVACY STATEMENT

  1. “Personal Data” is any data that identifies the Card Applicant or Card Holder. The Personal Data which is supplied to the Seller by the Card Applicants / Card holders is deemed to be true. The Seller will deal with the Card Applicant’s / Card holder’s Personal Data in compliance with the current Singapore data protection legislation. Please note this applies only to the Seller not to other companies’ or organisations’ websites to which the Seller may link with.
  2. Personal Data will be collected, processed and used by the Seller for the purposes of providing the Seller’s service to the Card Applicants / Card holders and the other purposes mentioned below. Personal Data may also be processed and used by such other organisations on the Seller’s behalf for the purpose of providing the Seller’s service to the Card Applicants / Card holders. The use of information will remain under the control of the Seller at all times.
  3. The Seller shall only send emails and text messages to the Card Applicants / Card holders about news services that the Seller considers may be of interest to The Card Applicants / Card holders only if the Card Applicants / Card holders have given the Seller permission to do so.
  4. The Seller may collect Personal Data about the Card Applicants / Card holders usage of the ISIC/IYTC/ITIC cards service in order to provide a better service to meet the Card Applicants / Card holders needs. However, the data will only be disclosed on an anonymous and aggregated basis not in a way in which the Card Applicants / Card holders will be identified.

IX. Final Provisions

The Card Applicant’s order after its confirmation performs the function of the purchase agreement entered into between the Card Applicant and the Seller and is filed for purposes of compliance and other records. The purchase contract will be made available to the Card Applicant upon request. Different technical steps to conclude the contract are completed in the order process by the Card Applicant and are also described above in Article III. The Card Applicant has the opportunity to detect and correct errors in data entry before submitting the order.

These business Conditions are valid from April 1, 2012.

Copyright Notice
Copyright © NNS Holdings Singapore Private Limited 2012. All Rights Reserved.

Currency
All pricing is reflected in Singapore Dollars (SGD) unless otherwise specifically denoted on the screen.

Corporate Disclaimer
Use of this web site constitutes acceptance of the Terms of use set forth below. Any of the policies contained on this site are subject to change, without notice, upon public posting by the Seller.

Links to Other Sites
Some of the links made available to the Card Applicants / Card holders through the Seller website will allow the Card Applicants / Card holders to leave the Seller web site. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of the Seller. Accordingly, the Seller is not responsible for the availability of such external sites or resources and do not make any representation to the Card Applicants / Card holders about these sites or the materials available there. That the Seller has made these links available to Card Applicants / Card holders is not an endorsement or recommendation to the Card Applicants / Card holders by the Seller of any of these sites or liable for any content, advertising, products, or other materials on or available from such sites or resources. The Seller shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Additionally, the Seller shall not be responsible or liable for any of the content that Card Applicants / Card holders provide to the Seller. The Seller is providing these links only as a convenience to the Card Applicants / Card holders.

Third Party Intellectual Property Policy
Individuals who believe that their intellectual property rights have been infringed either on the Internet or through online services provided by the Seller may contact the Seller, directly and request that the infringing material be removed or access to it blocked. The Seller will investigate those complaints. Where the Seller is satisfied that the infringement is taking place, it will take appropriate action.

Authorization of Use
Any person is hereby authorized to view the information located at www.isic.com.sg for informational purposes only. No part of the information located at www.isic.com.sg can be redistributed, copied, or reproduced without prior written consent of the Seller.

Cookies

Some websites store information in a small text file called a “cookie” on your hard disk. Cookies contain information about users and their preferences. For example, it might contain a record of which pages within the site were visited by an individual, to help the site customise the view for that respective user the next time that they visit.

Only the information that users provide, or the choices that they make while visiting a website can be stored in a cookie. For example, the site cannot determine an email address unless the user chooses to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer and only the site that created the cookie can read it. The Seller will only use the cookies created to personalise and secure the users experience. What this means is that the Seller will be able to keep certain settings for users for when the respective users return. It also means that users do not need to pass security details on every screen as we store them for the users during the time spent browsing the Sellers website